By removing inappropriate content before users saw it we helped the popular community app Connected2.me improve its user experience significantly.

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How Connected2.me optimized their content moderation setup

About Connected2me: A global messaging platform with 40M+ registered users. Users are acquired by viral growth. It has anonymity feature that is not available in other messaging platforms, which allows communication without revealing your identity.

Read about:

  • The challenge Connected2.me faced finding a moderation solution that could handle content in multiple languages.
  • How switching to Besedo resulted in increased user satisfaction and decreased support requests caused by inappropriate content.
  • How working with Besedo allowed Connected2.me to grow and scale with no negative impact on customer experience.

This is Besedo

Global, full-service leader in content moderation

We provide automated and manual moderation for online marketplaces, online dating, sharing economy, gaming, communities and social media.

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Learn how Besedo helped Kaidee improve its UX, retention, and acquisition rates by improving the number of ads moderated within 5-minutes from 20% to 94%, and much more.

Kaidee came to Besedo in 2016 after facing a severe challenge. Unhappy users were sharing negative feedback online due to lengthy time-to-site when listing their items for sale on the site. At the time, Kaidee only managed to get less than 20% of their listings live within 5 minutes.

Our solution to Kaidee’s moderation needs and challenges was to overhaul their outdated moderation process entirely and speed up the time-to-site to meet the expectations of their 30 million users.

After partnering with Besedo for three years, Kaidee transformed their old moderation processes completely and now runs smoothly with both Implio filters and AI, achieving 85% automation and 94% of ads live on their site within 5 minutes.

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Kaidee: Improving their content moderation processes

Kaidee is Thailand’s leading trusted real estate, auto, and marketplace platform for buyers and sellers.

As part of EMPG (Emerging Markets Property Group) since 2020, Kaidee has accelerated its rapid growth in Thailand’s real estate and auto market. Kaidee strive to make the experience with us faster, easier, and simpler – bringing tremendous value to our buyers and sellers.

You will learn:

  • How to improve your time-to-site and UX with Automated Moderation.
  • The benefits of outsourcing Automated Moderation.
  • How to increase acquisition and retention rates.
  • Common challenges facing online marketplaces.

“What we really like about Besedo is their responsiveness in supporting Kaidee and continuously improving Implio.”

— Khuntida Srisinsamut, Moderation Assistant Manager, Kaidee

This is Besedo

Global, full-service leader in content moderation

We provide automated and manual moderation for online marketplaces, online dating, sharing economy, gaming, communities and social media.

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Learn how Besedo helped Swiss-based anibis.ch reach 99.8% accuracy, and 94% automation, and improve items moderated from 10% to 100%.

Anibis reached out to Besedo in 2016 as their listing volumes started to grow exponentially, putting their user experience and safety at stake. Budget and resource restraints limited their moderation to 10% of listings, and only a few high-risk categories were moderated.

Our solution to Anibis’ moderation needs and fast growth was to implement a combination of automated filters and AI moderation to help them efficiently moderate 100% of their listings at a high level of security.

Today, Anibis is automatically moderating 94% of their volumes at an accuracy level of 99.8% and is positively impacting their user safety and experience with 60% fewer listings reported by users.

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Anibis content moderation journey

anibis.ch is the most popular marketplace for new and used articles of any kind in Switzerland. anibis.ch provides more than 950,000 listings from all parts of Switzerland. No matter if you want to buy household appliances or sell your old bed, search for a household help or another service or look for job ads.

You will learn:

  • How to increase user experience and quality content with Automated Moderation.
  • What challenges facing online marketplaces.
  • Short- and Long term results of automated moderation.

“Besedo offered an easy solution exactly targeting our needs. We couldn’t have been able to develop a better solution”

— Jelena Moncilli, Freud Specialist, anibis.ch

This is Besedo

Global, full-service leader in content moderation

We provide automated and manual moderation for online marketplaces, online dating, sharing economy, gaming, communities and social media.

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