Communities and SoMe AI Case study

Case Study: How updating content moderation processes reduced Connected2me support requests by 80%

By removing inappropriate content before users saw it we helped the popular community app Connected2.me improve its user experience significantly.

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Case study

How Connected2.me optimized their content moderation setup

About Connected2me: A global messaging platform with 40M+ registered users. Users are acquired by viral growth. It has anonymity feature that is not available in other messaging platforms, which allows communication without revealing your identity.

Read about:

  • The challenge Connected2.me faced finding a moderation solution that could handle content in multiple languages.
  • How switching to Besedo resulted in increased user satisfaction and decreased support requests caused by inappropriate content.
  • How working with Besedo allowed Connected2.me to grow and scale with no negative impact on customer experience.

This is Besedo

Global, full-service leader in content moderation

We provide automated and manual moderation for online marketplaces, online dating, sharing economy, gaming, communities and social media.

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