Why keeping up with scam spikes is important
Every year our trust and safety team witness periods of increased scams and we see specific types of scams increase and decline over time. This is usually triggered by specific holidays, festivals, events or other happenings.
As a content moderator, you need to be aware of these scam spikes, where and when they’re happening and what to look for. That way you can prepare and protect your users better.
We have summarized some of the most scam-sensitive dates throughout 2020 in our scam awareness calendar below.
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2020 Scam Awareness Calendar
How do we research scam trends?
Our trust and safety team is the backbone of our fraud prevention services.
Scammers continuously evolve their tactics and without a keen focus on scam trend research, it is almost impossible to keep up. We started our fraud prevention department in 2004 as it became clear to us that keeping users safe is key to marketplace success.
50% of people who see a scam are unlikely to return to the site they saw it on. That is why we put a lot of effort into predicting new scam targets and to preempt the damage by giving our agents, clients and readers tools and knowledge to spot new scams before they reach end users.