Human - Manual

Dynamic moderation solution made for growth

Draw on decades of experience to give your moderation a human touch that continuously improves and works to support growth.

Build user trust

Our expert moderators ensure that your content is always living up to your brand promise.

Always on – always multi-lingual

We provide cultural sensitivity and native language skills, and our agents are available 24/7.

Refine your content quality

We review all your content, allowing or denying it based on your detailed guidelines.

Provide your users with content of the highest quality

  • Improved user experience

    Tackle potential problems before they can impact your userbase with high volume, speed, and scalable moderation.

  • Increased efficiency

    Future proof your business with our moderators that are an extension of your team, not a detached unit.

  • Reduced churn

    A dedicated point of contact provides you with daily updates and immediately alert you when new trends arise.

  • Trust & safety services

    Help improve your customers’ experience, and encourage trust, by removing UGC spam and abusive language.

The full Besedo experience – starting at €399

Trusted by millions of users every day, Besedo powers companies and organizations of all sizes all around the world. Everything you need for best in class service for your company and your customers. Oh, and €399 is roughly $470 or £350 if you will.

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Integrated workforce

A true partnership approach

We’re a seamless extension of your company. We can work with your existing interface and tools and provide ongoing feedback on trends with full transparency in our service delivery. We’re here to support your development whilst future-proofing your business with sustainable content moderation solutions.
Human moderation

Even more skilled at reading between the lines

High-growth businesses need quality content. Our structured onboarding and battle-tested processes ensure your manual content moderation capacity scales smoothly as volumes increase.

  • Support that speaks the languages you work in
  • Cultural sensitivity and segment-specific awareness
  • Flexible staffing prepared to handle volume spikes
  • Daily support through a direct point of contact
  • And much more, contact us to find out
Customer support

Don’t outsource. Extend your team.

Your business comes first. Our agents will be with you every step of the way to champion your customers, while keeping the overall interest of your business in mind to keep your growth safe.

  • Personalised analysis of emerging content trends
  • Support agents with fluency in the languages you need
  • Forward view of future growth needs
  • Daily support through a direct point of contact
  • And much more, contact us to find out

Be the first to know

Beat the competition with the right actionable insights

You can’t influence what you don’t know. We won’t just help you to pinpoint what is working and what isn’t with your user-generated content: we’re here to help you to implement improvements and measure success.

Benchmark

Compare yourself to your biggest competitors

Set yourself up for success by learning how to outperform competitors. Through an independent comparative analysis you get stats, comparative overviews, and your identified opportunities all packaged up and ready to be put into action.

  • Statistical assessment and observations
  • Comparative overview of the assessed marketplaces
  • Top-3 issues impact analysis and behind the scenes cause
  • Statistical comparison of all the deficient reasons
  • And much more, contact us to find out
Audit

Get an honest “here and now” snapshot of your site

Understand the strengths and weaknesses of your user-generated contentto clarify your focus and obtain the biggest return on investment. Data-led analysis and a clear view of your market to help identify your next big move.

  • Statistical assessment and observations
  • Overview with risk and layer-distribution of content
  • Screenshot samples of four main deficiency reasons
  • Confirmed and unconfirmed fraudulent activity
  • And much more, contact us to find out

More insights

Mystery shopping

Measure quality of service as it happens in the real user’s experience

Filter management

Translate your policies into automatable rules with accuracy and impact.

Index

Uncover common areas of improvement about quality in moderation.

Training

Upskill your in-house team with knowledge from the industry experts.

Moderation interface

Improve the efficiency of your entire content moderation team

Complete content moderation control

Besedo’s manual interface allows moderators to edit content directly within the interface and escalate complex cases to expert agents.

UI optimized for efficient content moderation

Modification to the manual moderation layout allows you to adapt the layout to the most efficient solution for your team.

Relevant data points for quality and efficiency

Access detailed information about automated decisions and provide insights into why an item has been flagged and highlight keywords.

Add data to your decisions

Get insights about end-users and the content they post so that you can make data-driven decisions.

Complete content moderation control

Besedo’s manual interface allows moderators to edit content directly within the interface and escalate complex cases to expert agents.

UI optimized for efficient content moderation

Modification to the manual moderation layout allows you to adapt the layout to the most efficient solution for your team.

Relevant data points for quality and efficiency

Access detailed information about automated decisions and provide insights into why an item has been flagged and highlight keywords.

Add data to your decisions

Get insights about end-users and the content they post so that you can make data-driven decisions.

Complete content moderation control

Besedo’s manual interface allows moderators to edit content directly within the interface and escalate complex cases to expert agents.

UI optimized for efficient content moderation

Modification to the manual moderation layout allows you to adapt the layout to the most efficient solution for your team.

Relevant data points for quality and efficiency

Access detailed information about automated decisions and provide insights into why an item has been flagged and highlight keywords.

Add data to your decisions

Get insights about end-users and the content they post so that you can make data-driven decisions.

Complete content moderation control

Besedo’s manual interface allows moderators to edit content directly within the interface and escalate complex cases to expert agents.

UI optimized for efficient content moderation

Modification to the manual moderation layout allows you to adapt the layout to the most efficient solution for your team.

Relevant data points for quality and efficiency

Access detailed information about automated decisions and provide insights into why an item has been flagged and highlight keywords.

Add data to your decisions

Get insights about end-users and the content they post so that you can make data-driven decisions.

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Complete content moderation control

Besedo’s manual interface allows moderators to edit content directly within the interface and escalate complex cases to expert agents.

1/4

UI optimized for efficient content moderation

Modification to the manual moderation layout allows you to adapt the layout to the most efficient solution for your team.

1/4

Relevant data points for quality and efficiency

Access detailed information about automated decisions and provide insights into why an item has been flagged and highlight keywords.

1/4

Add data to your decisions

Get insights about end-users and the content they post so that you can make data-driven decisions.

Content moderation solutions for your needs

With our content moderation solutions, we handle everything from images to 1-to-1 messages either by artificial intelligence, human moderation, or a combination of both. We’ll help you find the moderation solution best suited to your needs.

This is how it works

Step 1

Discover and consultancy

We discuss you needs and challenges and provide you with ideas to streamline and improve your policies.

Step 2

Besedo builds your tailored moderation team

We build the team around your needs, such as: native speakers, SLA and coverage needs, specialized expertise.

Step 3

Content is reviewed

Besedo review your content according to your policies with filter automation, AI, and highly trained human experts.

Step 4

Quality assurance and monthly reports

We review the quality of agent decisions to ensure a high level of accuracy. You get a report with detailed data on the actions taken as well as user behavior and trends.


Jimin Lee

Jimin Lee, Director of Trust and Safety

Change.org

“What we love the most is its simple UI for content moderation and flexibility for us to customize based on our needs.”

Jelena Moncilli, Fraud Specialist

Anibis

“Besedo offered an easy solution exactly targeting our needs. We couldn’t have been able to develop a better solution.”

Khuntida Srisinsamut

Khuntida Srisinsamut, Moderation Assistant Manager

Kaidee

“What we really like about Besedo is their responsiveness in supporting Kaidee and continuously improving Implio.”

Spark Networks logo

Markus Bähr, Director Customer Success

Spark Networks

“Besedo’s solution is customized to fit our needs exactly. They have listened closely to our requirements from the beginning of our partnership and adapted their deliveries based on our feedback. I have never met a team more passionate about their product.”

Sandra Villanueva

Sandra Villanueva, COO

Fincaraiz

“We are very impressed with Besedo’s flexibility both in terms of processes and their customer-centric approach. We have been able to automate up to 80% of our content.”

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Talk to our experts

To find out if Besedo’s AI moderation is right for you, get in touch today and discover how to:

  • Teach an AI to understand your brand’s unique values
  • Integrate automated moderation with existing workflows
  • Simplify the work of consistent content management