How is the classifieds industry changing? here’s a recap of the ICMA conference

Wow, the ICMA conference at Malta really came and went in a split second. And the initial take away from the conference is clear, the industry is facing game-changing challenges and there is a new future lurking beyond the horizon.

Throughout the conference one topic continuously resurfaced; across the board, traditional classifieds has started adding services and value to their platforms, as they’re moving towards becoming online marketplaces.

Blockchain was the theme of this conference and it was made clear that this technology is not yet considered a disrupter in the classifieds and marketplace industry, but more seen as a potential enabler for classifieds to become marketplaces. But in the grand scale of things, it’s not clear how this would work for the large audiences’ classifieds and marketplaces are catering today.

Voice search is another technology that’s under development and the ability to automatically determine gender, age, urgency and much more, can become a competitive differentiator for those who get this right.

Besedo at ICMA

At the conference, we were joined on stage by Jelena Moncilli, Anti-Fraud Specialist at anibis.ch. Together we shared anibis.ch’s incredible journey from 0% to 94% automated moderation.

Jelena shared insights on the challenges they were facing, why they turned to us at Besedo for support, and ultimately how Automation improved their moderation process and user experience.

We recorded the entire presentation and it’s available for you to watch here.

In addition to the presentation, we’ve also created an in-depth case study together with anibis.ch. The case study explores the details of their incredible journey from 0% to 94% automation. By downloading the case study, you get the opportunity to benchmark your current moderation setup and spot areas for improvement.

Case study - anibis journey from 0% to 94% automation

Download the case study

Want to know how we can help you improve your moderation setup too?

Every online marketplace is unique and has their own requirements. To meet the unique needs of our clients, we combine state-of-the-art AI technology with 15+ years of moderation expertise and experience working with global marketplaces of all sizes.

Get in touch with a content moderation expert today.

Learn how to moderate without censoring

Why moderating content without censoring users demands consistent, transparent policies.

See allSee all articles

ai spam

AI Is Taking Comment Spam to the Next Level, and It Is Annoying Everyone

Learn about the phenomenon of LinkedIn comment spam: AI-generated comments that seem genuine but are actually repetitive and unoriginal.

cyberbullying

What Is Cyberbullying and How Can It Be Stopped?

Discover effective strategies to stop cyberbullying and learn how Besedo’s content moderation solutions can create safer online communities.

DSA

The DSA: An Executive Summary of the New Online Rules for Platform Businesses

Here’s a friendly guide, an executive summary if you will, to be compliant with the Digital Services Act for online businesses.

filters

Content Filtering vs Content Moderation: The Key to Scaling

Content filtering is only part of the content moderation process, but it’s an important gatekeeper that allows platforms to scale. Let’s have a closer look.

Communities and Forums

Misinformation vs Disinformation: What Is the Difference and How Do They Interact?

Learn about misinformation and disinformation, how they interact, how false information spreads, and an unusual example from 1835.

This is Besedo

Global, full-service leader in content moderation

We provide automated and manual moderation for online marketplaces, online dating, sharing economy, gaming, communities and social media.

Request demo Free trial

How is the classifieds industry changing? here’s a recap of the ICMA conference