Better moderation accuracy and efficiency

AI and human powered content moderation tools and services for online marketplaces.

This is what we handle

Eliminating fraud is a must, yet all successful marketplaces know it’s not enough. Success is built on three pillars – trust, content quality, and user experience.
That´s why we manage a broad range of content challenges.
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Fraud

2% of all user generated content is fraudulent. Protect your users against romance scams, pyramid schemes or “too good to be true” offers.

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De-duplication

75% of users encounter duplicate content when browsing online marketplaces. Improve user experience and onsite SEO with de-duplation tech.

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Image quality

100% of users state that image quality is the main reason for preferring one site over another. Remove stock photos, blurry images, and other low-quality pictures.

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Nudity

Keep your site family-friendly by rejecting inappropriate pictures and preventing unsolicited offers before they go live.

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Cyberbullying

13% of people have stopped using an online service after observing harassment of others. Stop both targeted harassment, hate speech, and social bullying.

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Counterfeits

Counterfeits are consistently one of the top 3 items we reject. Improve user experience and avoid lawsuits by removing fake products from your site.

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Illegal items

Comply with ever more stringent government regulations by removing illegal items like drugs, weapons or culturally sensitive content.

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Categorization

73% would not return to a site where they encountered irrelevant items. Increase conversion and reduce churn by ensuring correct categorization.

“Implio has been a great choice for us so far. Just with the customizable and easy to use filters alone, we have been able to automate up to 80% of our content.”

Sandra Villanueva
COO, Fincaraiz

This is where we find it

To handle the complex nature of user generated content you need a multi-pronged content moderation strategy.
1-2-1 messages
Ads/listings
Comments/forums
Profiles
Reviews
Ratings
Images

Our solutions

Let´s find the best content moderation solution for your marketplace

Whether you are up and running with moderation or are just starting up we have a solution that will work for you. Besedo can support you in multiple ways working fully automated with AI filters, only manual, or a mix to ensure the highest possible moderation accuracy.

Below we are showing a couple of examples of how different moderation setups can look.

Besedo total

Combining AI and manual to solve your moderation needs

Besedo AI

Tailored AI moderation solution built on your data

Besedo Implio

All-in-one content moderation tool

Besedo Outsourcing

Manually working in your platform

Discovery and consultancy
Illustration moderation consultation
Discuss your needs and challenges with a solutions designer. We will provide you with ideas to streamline and improve your policies and implement exactly what you need to keep your user base happy and your site safe.
Send data through API
illustration connect api
The Implio API is built on a RESTful architecture which allows easy integration.
Content is reviewed 24/7
Illustration 24h moderation
We review your content according to your policies with a mix of filter automation, AI moderation, and highly trained human experts.
Quality assurance and monthly reports
We deliver a report with actionable insights so you can understand content threat areas and user behavior better.
Discovery and consultancy
illustration data set
Discuss moderation needs with a solutions designer, then send Besedo a dataset of at least 100000 labelled content pieces for a highly accurate and tailored AI model.
Besedo builds an AI model based on your unique data
illustration build AI model
We do mismatch reviews and give you the performance metrics for the model you sign up for.
Connect via API
illustration connect api
The Implio API is built on a RESTful architecture which allows easy integration.
AI model will review your content 24/7
Illustration 24h moderation
The customized AI model will be active 24/7 taking highly accurate decisions on user content as it's submitted.
Import data through API
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The Implio API is built on a RESTful architecture which allows easy integration.
Automatic data review
Use Implios customizable filters to moderate your data.
Manual data review
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Depending on automation findings, data can be sent to a manual queue for review, or assigned an approve or refuse decision directly.
Decisions are sent back
green triangle, red square, blue circle, yellow circle with approve or reject marks
Data is sent back through the API with a clear decision to either refuse or accept the content.
Discovery and consultancy
Illustration moderation consultation
Discuss your needs and challenges with a solutions designer. We will provide you with ideas to streamline and improve your policies and implement exactly what you need to keep your userbase happy and your site safe.
Besedo builds yourtailored moderation team
illustration workforce
We build the team around your needs such as:
• Native speakers
• SLA and coverage needs
• Specialized expertise
Content is reviewed
green triangle, red square, blue circle, yellow circle with approve or reject marks
We review your content according to your policies with a mix of filter automation, AI moderation, and highly trained human experts.
Quality assurance and monthly reports
As part of our setup we review the quality of agent decisions to ensure a high level of accuracy. Each month we send you a report with detailed data on the moderation actions taken as well as user behavior and content trends.

Let's grow with trust together

Start moderating your content today by creating a free Implio account.

Trusted by customers worldwide

“This has helped us build a high level trust with our users, a vital component to our growth and continued leadership within the market.

Since 2002 Besedo has helped us keep our users safe through efficient content moderation and operational fraud fighting.“

Thomas Backer
Head of Customer Security, Blocket

Resources

Online marketplace research, insights, and industry trends. You find it all here in our resource hub.
5 common online marketplace scams & how to prevent them
Internet fraud. It’s pretty sophisticated. And for online marketplaces – or any other platform that relies on User Generated Content – it’s often well-hidden or undetectable. Scammers are an increasingly resourceful bunch, so if there’s a system to be gamed, you can bet they’ll find a way to work it. However, with the right insight, awareness, and detection processes in place, site owners can keep their users safe – and put a stop to scams before they endanger anyone. Let’s have a look at some of the most common online scam types to be aware of on your online marketplace, how you stay on top of them, and ultimately how to prevent them.
Read the full article
What is a content moderator? – an interview with a moderator
What is a content moderator? why not ask one. We sat down with Michele Panarosa, Online Content Moderator Level 1 at Besedo, to learn more about a content moderators daily work, how to become one, and much more.
Read the full article
What is content moderation?
What is content moderation? Content moderation is when an online platform screen and monitor user-generated content based on platform-specific rules and guidelines to determine if the content should be published on the online platform, or not.
Read the full article