Customer Support - German Speaking (Hybrid Working in Malta)

The company is now looking to employ a dynamic and positive German Speaking Customer Support Agents on a Full Time basis. Join a vibrant, international team in Malta, dedicated to making the internet a safer place for all!

Besedo is a fast growing tech-company providing tools and services to online marketplaces around the world.

We offer all of our employees a great work life balance, by providing the flexibility of working from the office or from home in Malta.

Your Role and Responsibilities:

• View and review user-generated content (e.g. sales ads)
• keep a good overview of the guidelines of the respective online market
• Respond to customer inquiries on all topics related to the online marketplace, always maintaining a positive, empathetic and professional attitude towards customers
• Achieve personal/customer support goals
• Follow communication procedures and policies
  evaluate and make decisions in accordance with defined policies and guidelines

While our artificial intelligence systems and the online content moderators monitor the online marketplace in the background, the customer support agent is the supporting contact person for the online marketplace's users. Your mission is to provide users with a solution-oriented approach to make their online experience safe, enjoyable and convenient. You will learn how to give advice and guidance and how to respond to questions and complaints.

To Succeed in This Role, You have:

• Fluency in spoken and written German
• Excellent verbal, written and interpersonal communication skills
• Strong attention to detail
• Excellent analytical skills and good computer skills
• The ability to work independently as well as in a team
• Willingness to work shifts
• Previous experience in a customer support environment would be considered an asset

Job Type: Full-time

Work Location:  We offer a hybrid working environment in Malta. This role can be done fully remotely between your home in Malta or the work office in Qormi, Malta.

We Offer:

• An opportunity to make a positive impact on the digital world, by making the internet a  safer place.
• A stimulating and rewarding job in a fast-moving, innovative and international tech-company.
• Career opportunities within a management or expert field.
• Additional vacation days.
• Free fruit, tea and coffee if you prefer working in the office.
• Ability to work from home when working late shifts and weekends.  Night Shifts are until Midnight!
• Free day transport to the office from certain areas within Malta.
• Team performance bonus and working from home allowance, 
• Corporate discounts for gym memberships, shops and taxi's.
• Private Health Insurance, eye care tests, health and well-being professional support.
• Refer a friend bonus scheme. 
• Comprehensive training and constant feedback.
• Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.
• Relocation packages for international applicants

About Besedo:

Besedo is a Swedish company with offices in seven locations around the world, providing content moderation solutions to leading online marketplaces, dating sites and sharing economy services. Our automation tool, Implio, facilitates fast and easy moderation, often in combination with our manual services.  Besedo is a very multicultural company and it shows through our employees, who between them, boast a range of 17 different languages. 

Interested candidates are encouraged to apply by uploading an application letter together with a detailed CV. All Applications will be acknowledged and treated with maximum confidentiality.

 “The enduring goal of Besedo in Malta is that the composition of our workforce should reflect that of the communities in which we work.”