Who are we?
Besedo is a tech company delivering Trust & Safety solutions to online marketplaces worldwide. Every year, we review and moderate over 500 million pieces of user-generated content and block more than 40 million fraud attempts – helping online platforms stay safe and trusted for millions of users.
Besedo has headquarters in Stockholm (Sweden) and employs over 350 employees in 5 offices in different countries. Implio is our all-in-one SaaS moderation platform that combines state-of-the-art AI (deep learning, NLP, computer vision) with a powerful user interface for human moderation and powerful analytics. The result is an easy-to-use content moderation solution that enables companies to reduce risks, protect their users and build safer online environments.
Learn more about Implio in this video and discover more about Besedo on our website.
About the Role: As a Junior Team Leader,
You will support the Assignment Manager and help ensure that our teams deliver high-quality services to our clients.
You will play a key role in maintaining service levels, balancing efficiency and quality, and supporting the day-to-day performance and development of the team.
You will take a hands-on approach to coaching, monitoring, and supporting team members, while also contributing to a positive team culture and strong client relationships.
Your Responsibilities:
- Support the Assignment Manager in maintaining service levels in line with client expectations and contractual agreements.
- Monitor team performance and quality, providing guidance and coaching where needed.
- Support team members with day-to-day questions, escalations, and workflow challenges.
- Ensure understanding and correct application of client policies and guidelines.
- Review and make decisions on images, accounts, and text-based content, including potentially sensitive material.
- Identify trends, common end-user mistakes, and improvement opportunities, and share insights with managers.
- Escalate policy violations and fraud cases using internal tools and processes.
- Support continuous improvement in workflows, automation, and operational processes.
- Collaborate effectively with internal teams and client stakeholders.
- Participate in training and support knowledge sharing within the team.
- Support different workflows, clients, and markets as required.
Skills, Knowledge & Expertise:
- German language skills C1+ (Proficient/Advanced)
- English language skills A2-B1 (Basic / Conversational)
- Good computer skills, especially Microsoft Excel.
- Strong interpersonal skills and a collaborative mindset.
- Ability to lead by example and support team motivation.
- Interest in coaching, feedback, and people development.
- Good understanding of online marketplaces and publication rules.
- Willingness to work on a shift basis, including Saturdays and Sundays.
- Interest in markets, shared economy, and new technologies is a plus.
- Previous experience in content moderation, customer service, or online business is an advantage.
What we offer you:
Job Satisfaction: At Besedo we take pride in working as teams that protect millions of users from scammers. Our work makes the internet a safer place to be!
Career Opportunities: We encourage personal and professional growth by offering continuous career development, comprehensive training, and strong onboarding support.
Caring Culture: Our managers and employees care and actively support each other.
Flexible Shifts: No night shifts! Work with managers who understand your personal challenges and will do their best to accommodate your commitments or emergencies. We offer flexible shifts to ensure work-life balance.
Remote Working: Embrace the freedom of working from the comfort of your own home.
Health Insurance: Your well-being is a priority for us, and we offer professional support to ensure you feel cared for.
“The enduring goal of Besedo in Malta is that the composition of our workforce should reflect that of the communities in which we work.”