The company is now looking to employ a dynamic and positive German and French Speaking Online Content Moderator as a Freelancer.
Besedo is a fast growing tech-company providing tools and services to online marketplaces around the world.
At Besedo, our moderation teams are at the core of our business and essential to our success.
- Understand and remain knowledgeable of client policies and guidelines.
- Reviewing content and / or user-profiles, with high accuracy at a fast pace.
- Evaluate and make decisions in accordance with defined policies and guidelines.
- Report and provide feedback on trends, common end-user mistakes and questions to manager, in a timely manner.
- Escalate violations of client policies and instances of fraud using internal tools and processes.
- Escalate concerns relating to user Trust & Safety to internal teams.
- Support different workflows, clients, and markets as and when required.
- Giving input on improvements of publication rules to improve user experiences.
Skills, Knowledge & Expertise:
- Fluent in written and spoken German and French is essential.
- Good knowledge of English is desirable.
- High level of engagement.
- Team player.
- Able to work independently and with minimal supervision in a fast-paced environment.
- Previous experience in an operating, customer support or e-commerce environment is desirable.
- Flexible and reliable.
- Strong computer skills.
- Willing to work shifts, including late shifts, up to midnight.
- An opportunity to make a positive impact on the digital world.
- A stimulating and rewarding job in a fast-moving, innovative and international tech-company.
Besedo is a Swedish company with offices in seven locations around the world, providing content moderation solutions to leading online marketplaces, dating sites and sharing economy services. Our automation tool, Implio, facilitates fast and easy moderation, often in combination with our manual services.
Interested candidates are encouraged to apply by uploading an application letter together with a detailed CV. All Applications will be acknowledged and treated with maximum confidentiality.
“The enduring goal of Besedo in Malta is that the composition of our workforce should reflect that of the communities in which we work.”