Join a vibrant international team, dedicated to making the Internet a safer place for everyone!
Besedo is a rapidly growing technology company providing tools and services to online markets and apps around the world.
At Besedo, our moderation teams are at the core of our business and are essential to our success. We invest in our colleagues and love to see you grow with the company.
About the role:
As a social media moderator, your task will be to ensure the success of our clients by properly managing their social networks. You will attend to the requests made by the user through the web portal. You will learn to supervise, filter, and control all content posted by users on social networks, with the aim of making the social network more reliable for both users and the client, thus avoiding content that may be offensive or inappropriate.
Your role and responsibilities:
- Review and moderate the social networks of the account, this may include images, text, or video.
- Participate in regular training sessions to learn and maintain an expert knowledge of social media rules.
- Collaborate with your team members.
- Provide feedback to administrators on common end-user trends and mistakes - you are our eyes and ears and know your users best.
- Provide feedback on improvements in social network moderation.
To succeed in this role, you must:
- Live in Bogotá, Colombia.
- Full time availability.
- English Level B2- C1.
- Be flexible and able to make quick decisions in a dynamic environment.
- Be aware and reliable: commitment is one of our core values!
- Have high attention to detail.
- Care about the account: you will work to ensure proper management of social networks.
- Ideally interested in markets, shared economy, new technologies, and social media.
- Previous experience in content moderation, Social Media Moderator, customer service and/or online business is an advantage.
We offer:
- Possibility to work from home
- An opportunity to make a positive impact on the digital world.
- A stimulating and rewarding job in an international, innovative and fast-moving technology company.
- Career opportunities within the company
- A defined scale for promotions, ranging from level 1 to 4 for expert positions and Junior to Senior Team Leaders
- Comprehensive training
- Fun events, great colleagues, and a cool and pleasant workplace.
- Additional annual leave days for every year of tenure.
About Besedo:
Besedo is a Swedish company with offices in six locations around the world, providing content moderation solutions for major online markets, dating sites and shared economy services. Our automation tool, Implio, facilitates fast and easy moderation, often in combination with our manual services. We recently merged with IoSquare, a developer of artificial intelligence and machine learning, to take our technology into the future and remain at the forefront. Read more about content moderation and Implio on our blog: implio.com