When the fast-growing social messaging app, Connected2Me needed to keep millions of daily conversations safe, they turned to Besedo. By combining AI with expert human moderators, Connected2Me cut support requests by 80% while protecting users in real time.
Connected2Me at a glance
80 % fewer support requests
Automated moderation cut customer service tickets linked to harmful content by 80%, freeing up resources for growth.
<50ms moderation latency
Content is processed in near real time (under 50 ms), ensuring moderation doesn’t slow down the chatting experience.
3+ million active users
With over three million monthly active users, Connected2Me relies on Besedo to scale safely as the platform grows.
In their own words
Don’t just take our words for it. Connected2Me’s CEO, Ozan Yerli, shares his perspective on the company’s growth, the realities of content moderation, and what it takes to keep users safe.
“We started getting results the same day when we completed the integration. Users told us the difference they noticed on our first day with Besedo.”
Ozan Yerli, CEO and Founder
What Connected2Me wanted to solve
Reducing harmful content and support overload
With millions of chat messages sent daily, Connected2Me faced an overwhelming task: keeping conversations safe while maintaining a seamless user experience. Manual review simply couldn’t keep up, allowing inappropriate content to slip through and cause frustration.
The impact went beyond user safety. Complaints about harmful content quickly turned into customer support tickets, putting additional pressure on the team and increasing operational costs. Connected2Me needed a solution that was fast, scalable, and effective — without slowing down their users.
How they solved it
AI-powered moderation with human expertise
Connected2Me partnered with Besedo to integrate AI-driven filters that automatically detect and block inappropriate content. When the AI is uncertain, expert moderators step in to refine accuracy. This human-in-the-loop approach not only keeps the platform safe but also continuously improves AI performance.
What they achieved
80% fewer support requests
Connected2Me integrated Besedo’s AI moderation in less than a day, instantly improving content safety without disrupting the user experience. As the platform continues to grow, welcoming millions of new conversations and users, moderation scales seamlessly in the background.
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Made for chats & messages
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Instead of us telling you, how about we just show you instead? We would love to show you how Besedo will improve your user-generated content from day one with AI and our Rule-Based Automation. It’s really cool.
