Manual

In Implio you can easily create as many manual moderation queues as you need for your content. The tool comes ready with a default queue and a queue for escalated items, to get you started right off the bat.

You can also create queues for moderation teams which is useful when you have content that might require specific expertise like complicated fraud cases or counterfeit item reviews.

Custom queues can also be used if you want to base your manual moderation on categories. This comes in handy if certain categories require faster review or need to be handled by a specific moderation team.   

Features that make it smooth to work with Implio queues:

• Pending items in each queue can easily be seen on the manual moderation queue page
• The age of the oldest item is shown 
• Easy to escalate/send items between queues 
• A locking mechanism ensures that two moderators will never see or take decisions on the same item

With the refusal reasons in Implio, the moderator can easily select a reason when they refuse an item. Refusal reasons can be grouped under themes with different options, for example, under the theme ‘Scam’, you’ll find Pyramid scams, Trojan scams etc.

Refusal reasons are a great way to gather data that helps you understand user behavior and potential disconnects between policies and user needs/wants.

Here’s how to select a refusal reason:

Providing feedback to users who submit a substandard item is a great way to guide them to improve their item.

When reviewing items in Implio, the moderator can give feedback directly from the moderation window. Pre-made feedback reasons are set up and chosen through a searchable dropdown menu. The moderator can select one or multiple feedback reasons. Once the decision for the item is submitted the feedback reason will be sent through the API with the decision.

Common use cases for feedback reasons could be: blocked users, educate users, item improvements, picture improvements etc.

Here’s how the moderator can give feedback:

Implio automatically detects duplicate items through a built-in filter. Duplicated items are highlighted, which helps the moderators spot and remove them after review. This process can also be automated with filters.

Implio enables easy interlinking with the client’s back-or front office. The external links are displayed in the manual moderation UI, based on the control panel links you send through the API.

See an example of external links in the red highlighter box:

In order for the manual moderation team to be as efficient as possible, Implio helps by highlighting words matching customized keywords. These keywords can be set up and tailored exactly to your needs using Implios automation rules.

Here’s how Implio highlights keywords:

For every item, you can access a list of each rule that matched the content of the item.  This list can help the moderator easily access more information about automated decisions for the item and give insights into why an item has been flagged for manual moderation.

Here’s how a moderator access information about the matching rules:

Implio will automatically provide the moderator with warning messages when one or more automation rules match the content of an item.

The item history is displayed in the manual moderation interface. The feature helps moderators easily access the vital information of an item and take accurate moderation decisions.

Here is a list of the info available in the item history:

• The evolution of an items’ status throughout the entire moderation process in Implio
• The last taken moderation decision
• Edits to previous moderation decisions
• Name of the moderators who have taken decisions on the item

In the manual interface of Implio, it’s possible for the moderator to edit the content. This can be a useful feature if there are spelling mistakes, wrong category etc.

Here is a list of what content is editable in Implio:

• Text body
• Price
• Title
• Category
• Type
• Remove images

The moderator can easily access all items published by a specific user in Implio. By navigating through multiple quick links (usernames, email addresses, phone numbers, IP addresses etc.) or Implio’s user-friendly search function, the moderator can efficiently navigate the history of a user’s items.

Here’s how to navigate through a user’s items:

As we understand that moderation needs vary between each unique site we have enabled modification to the manual moderation layout in Implio. You can easily choose to display big, small or no images, and change the order of location, external links, moderation help and user details, sections in the manual UI.

This way you can tailor the layout to what’s most efficient for your team.

With Implio it’s possible to perform moderation amendments to a decision or modify content after an item has been moderated.