There is a saying, a craftsman is only as good as his tools. Anyone with a blunt kitchen knife or a printer of any kind will no doubt agree. So why should it be any different for your marketplace?  

A marketplace has a multitude of needs and while it can be tempting to create solutions for all of them yourself, it isn’t always the best place to invest your resources. In a previous blog post, we’ve discussed how you need to consider whether a feature or tool is a business need or a unique selling point before pouring time and money into developing it. If it’s the former, it may be prudent to save money by looking for a 3rd party solution to the problem. The good news for marketplace owners is that there are a ton of great tools out there that smoothly help solve a lot of your business needs. 

If you search for marketplace tools online you are most likely going to be flooded with offers, some useful some not so much. To make it easier to locate quality tools for marketplaces we’ve created an overview of companies who provide excellent tools that help with acquisition, conversion and retention throughout the buyer journey.  

When making decisions concerning conversions in the digital space it is good advice to think from a customer-centric point of view. Therefore, we have broken down the customer journey for buyers step by step to provide you with a list with the tools necessary to provide great UX at each stage.  

Check out our infographic “The toolbelt for marketplaces – Buyer journey edition” to see if you have everything in place for excellent user experience from early awareness to the re-engagement phase.

SEO expert Oliver Winberg gives advice on how to rank in Google and acquire more organic traffic in a webinar about Online marketplace SEO.

We live in the world of search engines. There are 66 000 searches on Google every second, that’s almost 238M searches per hour. That is a lot of potential traffic from search engines, and companies are constantly competing to rank number 1. To win the audience. 

How do you outplay your competition?   

There are many SEO guides and checklists available online. However, most of them are very generic and none are specific to online marketplaces and the challenges that come with running one.  

On April 26th, we had the opportunity to host a webinar together with Oliver Winberg, former SEO Manager at Junk Mail Media Group, and pick his brain on how to successfully work with SEO for online marketplaces. 

During the webinar, Oliver gave insights and actionable tips on how online marketplaces can optimize their SEO actions. We had a very engaged audience with a lot of great questions, so many in fact that we ran out of time and didn’t manage to answer them all during the live session.

Oliver has been kind enough to answer all questions submitted and you’ll find the questions and answers about online marketplace SEO further down this page.

But first, make sure to watch the webinar. Here is the full recording:

  

SEO for online marketplaces Q&A 

Q: What is your preferred online tool for keyword tracking? How much do you trust Search Console? 
Oliver: My favorite way of tracking keywords is using MOZ. I like their interface and dashboard design. MOZ is not the least costly, but I trust their data. But honestly, that is just my opinion. There are at dozens of other good keyword(KW) tracking tools out there and the standards of these tools are changing all the time.

If you are not tracking keywords today, you will probably have to start by tracking a few thousand keywords at least. In that case, you should pick the tool that can get you started quickly, and then put some time over the next few months to properly research the options out there and switch to what makes sense to you.

Regarding Search Console, I have no reason not to trust their data. That data is coming directly from Google and has to be included in your SEO toolset. However, it will only tell you what KWs you are already ranking for, and a lot of it will probably be brand related phrases. It’s good to know where you stand, but you will need a 3rd party tool to help you understand the potential that is out there and especially one that can give you some insight into your competitors’ actions. For this, I like Search Metrics, but again do the research and find the toolset that works for you and your objectives.

 

Q: Google is moving towards mobile first indexing. Is AMP the perfect solution to this to make pages mobile friendly? 
Oliver: Google has some great guidelines for Best Practices for mobile-first indexing.

In summary, it will be best to have a core mobile-friendly version of every page, which must include the same content as your desktop pages. Some of the navigation elements may be too cumbersome to include in the mobile version, but the important content/keywords must be there plus the most critical links. Using responsive web dev will be your most effective means of managing these pages over the long term. 

Keep in mind that Mobile Friendly also means that pages must load quickly – aim for max 1s. You should only use AMP if is not practical to meet the development timelines to achieve mobile-friendly pages quickly. In my experience, it has always been a better strategy to develop mobile-friendly versions of your core site, and then use AMP plugins to achieve the mobile-friendly version of blog content on a Wordpress site – or other similar plugs for Joomla, Wix, etc sites.

 

Q: More and more users post their ads from mobile devices, and those ads have less and less text. Do you have any idea on how to solve that?
Oliver: Agreed, that is a growing concern. I think this can be offset to some extent by having more granular classifications and making sure the keywords that are relevant to the bottom-most categories are included in the adverts metadata (mainly the page title and meta description).

My experience with mobile ad entry is that users are not as adverse to drilling down a few layers of category selection as they are they are too typing on mobile. Make sure that you allow a user to include a unique title or item description and use that when it’s available, as some users will understand that this will help their items selling faster. Include that in your help info about how to sell an item more quickly. But cater for the average user by having as much as possible selectable by dropdowns or checkboxes. Test that continuously. e.g. Do more users complete color via dropdown lists or do they prefer checkboxes.

I’m hoping though that image recognition technology evolves fast enough so that machine interpreted descriptions can be substituted for advertiser input text. This is a great example of why it’s important to keep innovating.

 

Q: What to do with expired ads? 
Oliver: This is dependent on the type of content/portal. When the content can be classified down to a very fine level, such as is the case with cars, then it makes sense in my opinion to (301) redirect the expired ads to the relevant category landing page.

In the case of content, that is more uniquely identified by the user-generated ad title and description it will be more effective to build an archive of the expired ads with dynamically generated links back to the latest content (ads) received in the relevant category. This will keep the expired ad URLs indexed by search engines and will give the search engines another way to discover the new content.

This archived content must be supported by links in your navigation to an index of all archived content. It must be possible for regular users to reach your archives from your core site’s navigation. It won’t need to be a highlighted link, but that content must be present in a way that will be useful to regular human users. Each archived advert must be clearly labeled as ‘expired’ and the advertiser’s contact details should be hidden to avoid connecting active buyers to inactive sellers.

In a generalist marketplace, it may be necessary to employ different expired content strategies based on the nature of specific categories. The bottom line is that the more pages on your site that are indexable by search engines, the wider your pool of content that draws traffic and generates conversions will be.

 

Q: Do you have any favorite keyword research tool? 
Oliver: When starting a new Keyword Research project these are first 3 tools I will always make use of (currently):

Google’s AdWords Planner is brilliant because it is drawing data from the ‘source’, based on what real humans are searching for now. MOZ and Ubersuggest are good in my opinion but can be replaced or supplemented by numerous other tools that exist in the market, which could be more relevant to your location or industry.

Pay attention to the SEO chatter in your area and industry and go with the tools mentioned in those channels. When time allows and especially when you are looking to draw traffic from the fringe of user search, include sources like Google Trends and even Google’s search suggestions from Google search engine.

 

Q: At how granular a level should you create categories for keywords? iPhone makes sense, but what about more obscure tech such as VR helmets that may have a narrower user base? 
Oliver: In this case, it’s important to define how you as a marketplace define the difference between a category and a facet. Categories will include subcategories for this purpose.

In my opinion categories and sub-categories is a compulsory selection that a user must make to either post an advert or when browsing to find the item or service she wants. Facets, on the other hand, are optional, but could be used to get a better result for the buyer and seller.

This difference between a category and facet is best defined by the research you do in your market.

Let’s use iPhones as an example. iPhones are a type of mobile phone and therefore usually a subcategory of mobile phones. Users will be searching in Google for ‘iPhones for sale’.

iPhone 6, 6Plus, etc. are all well-defined and common subsets of iPhones, but would it make sense to include them as sub-categories? If your keyword research shows that there are significant numbers of users that are looking for ‘iPhone 6 plus’ for sale, then it does make sense to add iPhone 6 Plus as a subcategory of the iPhone category. This is also where it gets fun. We know Apple will release a new iPhone model during early autumn. To attract these searches, you may want to add an ‘iPhone Z for sale’ category, at least as a temporary category that could be merged (301’ed) back to the main iPhone category after the launch.

In other words, everything you do needs to be backed by good research – with some room for experimentation – in order to get the best results from SEO.

The same principles can be applied to VR Headset. Is there a specific brand or model that stands out in your market for which there is good search volume then add the relevant sub-categories. If not, then include that data in your facets.

There is no generic magic answer to this question. Significant numbers are all relevant to your niche. But the answer will be there when you have right data. If the numbers interest you and you think that the searchers are serious enough to generate conversions, then create the categories.

 

Q: How many hours should you expect to spend on SEO optimization to see results?
Oliver:
SEO is a very broad topic and will have an impact on every aspect of your portal. It has to be a long-term, ongoing commitment. Every person in your organization must be thinking about what will work best for SEO, which now also includes the User Experience. You can’t put a time to this. But rather make sure everyone in your teams makes the SEO of your portal their top priority. Doing things the search engine friendly way must become second nature to your team and executed as part of their regular function.

It will be easier to quantify the time your team will need training in order to get to this level. An hour a week for the next month in a dedicated training program should be enough to get your team’s attention and get started with this thinking.

Specific SEO related tasks, such as the Keyword Research and optimizing your category structures, can also be divided into time slots. But even these are an ongoing commitment that will need chunks of time continuously to stay on top of your game.

The time that it will take to see results will vary depending on the task and the optimizations that have already been done. Probably my biggest learning over the years has been to make sure you have the right measurements in place. Take the time to get this right up front and you should see the impact of your SEO efforts quickly, within days when optimizations are onsite.

 

Q: Should you edit user-generated content (titles for instance) to optimize the content? 
Oliver: The short answer to this, in my opinion, is No!

Moderation is crucial to help identify duplicate content and fraudulent content. But changing your user’s wording is bad for trust, and misspelling etc. that your users may contribute will all be great for SEO.

Some additional moderation may be necessary to correct the category and/or region selection but mostly there is no need for you to proofread content – unless that is the feature that makes your marketplace unique.

 

Q: When it comes to short and long keywords, where would you place and focus on each? 
Oliver: The short tail is not as significant as it was a few years ago. Users are generally using more natural speech in their searching, which means that long tail keywords are growing.

You will need to subdivide the keyword suggestion that you find in your research into those that will make sense for categories, those that will better match faceted results, those that that will work for created content and finally those that should be covered by your user-generated content.

Your most significant traffic should be directed to your category landing pages, and the keywords that are needed to optimize those structures should, therefore, have your focus.

 

Q: What about optimizing for Image search? One piece of advice around image optimization is to “Name your images descriptively and in plain language”. But with users uploading the images how is that done in a good way? 
Oliver: Images are often the last items on your site to get SEO attention, and yes, it is hard to get conversions from image searches – today. But as more users make use of reverse image search feature, i.e. uploading images to either a search engine or your site, you will find more of these searchers convert. Although even today a search for images by Google users, and in other search engines, will bring in traffic volumes to your site.

The general SEO work that you do will already have an impact on the image results, but the two more important SEO features you need to focus on for image optimization is the Alt Text tag and the image file names. Mobile phones and digital cameras will normally generate generic files which are meaningless to a search engine. These file names are in your control as the image is uploaded and can be turned into much more meaningful file names by including a few words on the ad title, category, and region and then make the filename unique with a combination of time and ad ID.

The Alt tag text is the text that displayed on a webpage if the image fails to load and is a key description of the image that a search engine will attempt to interpret together with the file name. Ideally, the Alt text will be completed by the user. But we know that this is an impractical wish. Give the user the option to complete at least one option image description per batch of images that are uploaded. But when this is not done, fall back again to a combination of the ad title, description, category, and region to build dynamic Alt tags.

When more than one image is used, add the image sequence number to better uniquely identify the specific image, or build an algorithm that will use different advert structure to better uniquely identify subsequent images. The user will likely select one image to be the lead images, and it’s this image that must be given the cleanest (first) file name and alt text. Again, image recognition tech will catch up with these demands for optimized alt tags per image. But till then this is another aspect of SEO that needs experimentation.

 

Q: How do you make sure that UGC gets properly indexed by Google? 
Oliver: Google’s requirement is to have a unique URLs for every piece of unique content. Sounds obvious but one of the most common issues I have come across is that it can be possible to reach the same ad page, i.e. your bike, using multiple URLs that will return the exact same content. That could be OK as long as a unique canonical URL is referenced in each of those versions of the URL.

Even a parameter in a URL will make Google believe the URLs are different and therefore the content. eg www.mystuffforsake.com/yourbike-101.htm?q=bike will be indexed separately to www.mystuffforsake.com/yourbike-101.htm and must, therefore, include a canonical (link rel=”canonical”) pointing pack to www.mystuffforsake.com/yourbike-101.htm.

Duplicate content and fraudulent should be cleared from your content pool, though not necessarily before the content is indexed. If this content is indexed before being moderated, make sure that you have the right 301 structures in place to handle this inactive content – or even allow this content to return a properly structured 404 (not found) page.

But having each piece of content, i.e. advert, on its own URL is the single most important aspect of allowing Google or any other search engine to index your content in an efficient way. Also, make sure to include these URLs in your sitemap file and ensure that users or Google will find new content on your site where it is expected.

 

Q: Finally, a question for the near future. With more and more people turning to voice interfaces, how will that impact SEO for marketplaces? How can I optimize my site for voice? 
Oliver: It’s still very early to make a prediction on this tech mainly as we don’t have sufficient data yet on which to base the predictions. But I don’t think much will change. Users are already using more natural language in their search terms, so the occurrence of this will probably only increase as result. Also, voice devices are not typically programmed to deliver more than one search result, but users are already becoming accustomed to this in terms of the current featured snippet’ in the Google results.

It will take time for the impact of these trends to be felt by site owners. But the owners of marketplaces should already now make sure that their sites are keeping pace with the trends by investing in the new tech and skills needed.

Ready to get started with your online marketplace SEO?

Together with Oliver, we have created a keyword research checklist for online marketplaces that will help you improve your SEO through a step-by-step approach.

$460 billion worth of counterfeit goods were bought and sold in 2016, this is around 2.5% of all world trade.

In 2017, we saw an increase of companies taking action towards counterfeit products, whether it’s a luxury brand settling a lawsuit with an online marketplace or it’s a marketplace protecting customers from fake products.

Here is a short list of happenings in 2017:

  • Alibaba settles a lawsuit with Kering
  • Chanel won claim against sellers on Amazon
  • German carmaker Daimler sues Amazon for being complicit in sale of counterfeit Mercedes-Benz parts
  • eBay launches eBay authenticate

Last year we removed almost 1 000 000 counterfeit items for our customers. That equals 3.2% of total items we rejected.

To help you take action we’ve put together a counterfeit filter checklist. The short guide will teach you how to set up accurate filters to catch counterfeit items on your site:

Should you have any further questions about the counterfeit filter checklist or want to get in touch with a moderation consultant to support you with unique challenges on your site we are happy to help.

When building a marketplace there are a lot of different factors needing to be considered. Deciding your content moderation strategy can be both confusing and a time-consuming task.  

Don’t worry, from our extensive experience in our field we have created a downloadable moderation checklist to help you develop your unique moderation strategy and set up. 

moderation checklist

The moderation checklist is divided into six steps and we recommend that you follow them in chronological order while developing your moderation strategy. Each chapter is followed with an action step useful for your implementation.

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Should you have any further questions about the moderation checklist or want to get in touch with a moderation consultant to support you with unique challenges on your site we are happy to help.

With the fun of the holidays comes the stress of holiday shopping. Online marketplaces are used as platforms for users to buy and sell holiday gifts, making it a stressful time for our industry. The season brings a massive influx of listings that need to be reviewed and moderated. If you haven’t spent time preparing your marketplace, you and your team may be overwhelmed by the demand.

Tweet this: Download the 15-step checklist by @besedo_official to prepare your moderation teams for the holidays

 

That’s why we’ve put together this checklist. The sooner you check off the boxes, the better off you’ll be when the listings for new iPhones, kitschy antiques and novelty mugs come pouring in. Have a look:

besedo online store owners' checklist

Want to prepare further for the holiday season?

Learn more about some of the specific scam spikes occurring in the holiday season, check out our scam awareness calendar or get in touch with a content moderation specialist.

When you run a two-sided marketplace, moderation is a key aspect of keeping content uploaded by a multitude of users in line with your policies and local laws. Everyone knows this and everyone knows that the key to succeed is through efficient moderation that actually works.

After 15 years in the field, we know that getting moderation right, isn’t easy. Getting the right setup, the right tool, tracking the KPIs of real importance and focusing resources on the right content is all part of the challenge.

Moderation Ebook

Over the years Besedo has fine tuned our approach to content moderation. Now we want to share best practices of content moderation through an ebook created to help marketplaces moderate smarter so together we ensure a safer digital environment for everyone.

The ebook is divided into 8 chapters, each tackling an important element of content moderation operations.

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Each chapter stands on it’s own and can be read alone although we do recommend reading through the entire book as some concepts will be easier to understand if you follow the book chronologically.

At the end of each chapter you find an action point which prompt you to take an active step in regards to your marketplace. This action point will help you apply the advice given through that specific chapter.

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If you have questions regarding the ebook or want to speak to one of our moderation consultants about specific challenges on your site we are happy to be of assistance.

Are my customers getting scammed? Is my site being used for illegal sales? Are offensive language and disturbing images flourishing without my knowledge?

These have been the primary concerns since the dawn of classifieds, frequently discussed at events, forums, in the media and among peers. And it makes sense, a site where illegal drugs are being traded, where fraudsters are thriving and visitors get offended, will most likely develop a pretty bad reputation and face a slow but steady death. Right?

Sure, we are not denying this, but times are changing and just avoiding negative buzz is not enough anymore to build a thriving site. In 2016 marketplaces need to actively build on their brands and we are seeing increasing amounts of money being thrown on brand strengthening campaigns and commercials. But are companies living up to their brand promises? How does content quality affect the perception of a site and how is quality perceived by the users? This is something we wanted to find out. And this is why we initiated a survey.

What Content Affect Users?

We asked 1000 people in the UK and US how they perceive listings with different types of content and what actions they would take based on the ads. And this is what we found:

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Is It Relevant?

Consumers clearly don’t have any patience with irrelevant or missing information. When shown an ad lacking relevant content nearly 80% said that they would not return to the site where it was posted, nor would they recommend it to others. “I would never buy a phone from an ad or site like this” was a common response to the ad.

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Inappropriate Content

People also found Racism and nudity disturbing, but the interesting thing is that this content wasn’t perceived to be as bad as the ad missing relevant information.

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Scam Detection Failure

Scam should continue to be a priority for market places, as almost half of the respondents failed to identify an ad that was an obvious scam containing a “too low to be true-price”, a western union payment, and/or typos. We would continue to maintain that it’s your responsibility to protect your visitors, and that clearly remains true as many of them are otherwise sitting ducks that scammers will pray on.

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Counterfeit

Counterfeit is another area where users have problems. Less than 50% spotted the fake phone even though it was clearly stated in the ad.

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Lack of Trust

We could spot a general lack of trust. The listing that was genuinely good was also the best perceived one, but even here many people expressed concerns. This only points to the importance of brand building. A strong brand will likely generate a higher trust, so take care of your reputation and keep a clear and consistent focus on building confidence on your site.

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European Skepticism

Talking about trust… Brits appear to be more skeptical than Americans across the board as they regularly chose to not take the desired actions on the ads shown to them. The reason? Lack of trust. So if you need to prioritize moderation efforts across different sites this might give you some clues on where to start in order to break into the market rather than falling flat on your face.

These are just some of the findings. If you want to dig deeper you can download the entire study for free here, or reach out to us and talk to a content moderation expert.